Search
Enter a brand and country to find the correct brand and its relevant public conversations.
Brand sentiment, made clear
Discover what people really think about a brand.
Search public sources in one place. BrandPulse uses AI to analyse conversations in context, separate direct customer opinion from market coverage, and reveal the themes behind what people praise, question and want next.
Start with a brand and country. We’ll find the most relevant match before collecting results.
Search conversations across multiple platforms - then we bring them together in one clear brand view.
TikTok
Instagram
Facebook
LinkedIn
YouTube
Trustpilot
Reddit
Bluesky
NewsThe bigger picture
Public conversation. One clear picture.
Search a brand and country to uncover the praise, problems and opportunities shaping public perception.
What are people praising?
What keeps frustrating customers?
Which topics appear most often?
Is sentiment improving or declining?
What opportunities are hiding in the conversation?
From search to insight
Understand a brand in three simple steps.
Analyse
BrandPulse uses AI to identify sentiment, recurring themes, praise, complaints, questions and emerging issues.
Explore
Find actionable insights that show what is working, what needs attention and where your brand can improve.
The brand pulse
See the signal behind the noise.
BrandPulse turns public conversations and market context into a fast, understandable overview.
Sentiment
Overall sentiment
See the balance of positive, neutral, mixed and negative conversations.
What’s working
Common praise
Discover the products, experiences and qualities customers value most.
Quality ↑What needs work
Common complaints
Identify recurring frustrations before they become larger reputation problems.
Delivery ↓What’s changing
Emerging themes
See which conversations are growing and what customers are beginning to care about.
Week 1Now
Where it’s said
Source comparison
See the mix of conversation across public sources.
Social46%
Video32%
Reviews22%
Direction
Sentiment over time
Track whether perception is improving, declining or remaining stable.
Week 1Now
Every result, still visible
Insights without hiding the evidence.
BrandPulse summarises the overall conversation while keeping the original results available for exploration.
Every result keeps its source attribution and a link to the original conversation, so users can inspect the context behind the analysis.
SourceSentimentThemeRatingDateKeywordEngagement
Built for people who shape brands
Find out what deserves your attention.
Brand and marketing teams
Understand whether your messaging is landing and how people describe your brand in their own words.
Customer experience teams
Find recurring friction across service, delivery, returns, support and product experience.
Product teams
Identify requested features, unmet needs and repeated product complaints.
Strategists, researchers and agencies
Explore public perception, uncover opportunities and support recommendations with real customer conversations.
Stop checking platforms one by one.
Without BrandPulse
- Feedback is scattered across channels
- Important themes are easy to miss
- Research takes hours of manual searching
- Individual comments can distort the bigger picture
- Research becomes outdated and must be repeated manually
With BrandPulse
- Public conversations appear in one dashboard
- Recurring themes become immediately visible
- Results can be filtered and investigated
- Refresh a brand when you need an updated view
- Each brand becomes a shared, reusable view
Clear about the data
Know where every insight comes from.
BrandPulse clearly shows which sources were searched, when content was collected, whether a source is live, partial or historical, how many results were found and where the original content appeared.
Brand views build on collective public-source searches, then refresh with the latest available data. BrandPulse does not claim to capture every conversation on the internet.
FAQ
Common questions
What sources does BrandPulse search?
The free version searches available public conversations from YouTube, Trustpilot, Reddit, Bluesky and news sources. TikTok, Instagram, Facebook and LinkedIn are part of paid social listening. Coverage varies by source, brand and market focus, and the status of every source is shown in the product.
Why is market focus required?
Market focus helps BrandPulse identify the correct brand, avoid similarly named businesses and prioritise conversations relevant to the audience you want to understand. Some sources provide global brand discussion when they cannot reliably filter by market.
How does BrandPulse use AI?
BrandPulse uses AI to identify relevant conversations, separate direct customer opinion from market context, and classify sentiment, themes and business signals. Original source links remain available so users can check the context before accepting an interpretation.
Does BrandPulse show the original content?
Yes. Users can explore the collected results and follow links back to the original sources.
Can I filter the results?
Yes. Results can be filtered by source, sentiment, theme, rating, keyword and other available signals. Date controls let you view the last 24 hours, 7 days, 30 days, 90 days or 1 year where available; dashboards use the last 30 days by default.
Does BrandPulse create one combined star rating?
No. Different platforms represent different audiences and behaviours. BrandPulse keeps source ratings distinct while analysing broader sentiment across the conversation.
What is included in the Customer Pulse?
The Customer Pulse is based on direct, opinion-bearing customer conversation within the selected date range. News, creator coverage and other market context remain visible but do not affect the score. Automated classification can improve as BrandPulse analyses the evidence.
How current are the insights?
BrandPulse is current on demand rather than continuously monitoring every brand. Brand views show the latest successful search time and refresh eligible sources when the previous search is no longer current. Availability and timing vary by source, and each source card shows whether it contributed.
Does BrandPulse capture every online mention?
No. BrandPulse searches available public sources and does not claim to capture every conversation on the internet. Results depend on source access, the selected brand and country, and what each platform makes publicly available.
Is sentiment analysis always correct?
No automated interpretation is perfect. Sentiment, themes and classifications are AI-assisted signals designed to help users explore large volumes of content. Original source links remain available so users can review the context and form their own judgement.
Read the room
What are people saying about your brand?
Search a brand and country to uncover the praise, problems and opportunities shaping public perception.